eHealth service innovationin eHealth Research & Innovation
An innovation is an idea for a new or improved product/service, process, or system being realised for the first time within an organisation or marketed to external customers. eHealth innovations usually involve the application of new ICT-based technology and applications as well as new or adapted healthcare service processes. Successfully implementing and diffusing these innovations requires specific expertise and experience. This is because the health market is different to other industrial or services markets, on prices (which are often set by external regulators), clients (free selection is usually not possible), referral relationships (building them may be illegal), and quality of services (better may mean fewer customers and less income).
empirica boasts extensive experience in designing, planning, implementing and evaluating eHealth-supported service innovations in health and social care systems. Our concrete involvement and consultancy services cover competencies ranging from socio-economic impact and cost-benefit studies to case analyses of successful eHealth implementations in diverse health system domains, and from clinical trials to assess new medical interventions supported by eHealth applications to a wide spectrum of concrete pilot implementations in diverse regional and national health systems across Europe. We provide complex innovation management on new service design and delivery. We cover new approaches to providing improved and redesigned vertically integrated healthcare, and horizontal integration of health and social care services in which support for activities of daily living and ambient assistive living devices were merged with novel procedures to assure close monitoring and emergency support facilitated by telemonitoring applications. We also develop innovation management strategies for the technical results of European eHealth research and innovation projects.