Measures to increase trust and confidence of consumers in the Information Society
The objective of the study is to support the i2010 initiative by analysing the origins as well as the impacts of the current lack of confidence in the information society products and services, and to make proposals to the Commission on how to engage all stakeholders in developing a consumer perspective.
Terms of reference: trust and confidence study
Awarded to: Empirica Slides:
- Consumer issues in selected Information Society products/services
- Findings from the Empirica/DIW Internet Consumer Survey 2007
- National action across the Europe - an overview of current practice
presented by the contractors during the Workshop organised on the 8th of March 2007. The objective of the workshop was to present and to validate the preliminary findings of the Study. The final results and the final Report will be available in May/June and will also be published on the web site.